Assessment 1 :Dash board benchmark report- 4 pages. No title page
Review the performance dashboard for a health care organization, as well as relevant local, state, and federal laws and policies. Then, write a report for senior leaders in the organization that communicates your analysis and evaluation of the current state of organizational performance, including a recommended metric to target for improvement.
Note: Each assessment in this course builds on the work you completed in the previous assessment. Therefore, you must complete the assessments in this course in the order in which they are presented.
Preparation
For this assessment, you may choose one of the following two options for a performance dashboard to use as the basis for your benchmark evaluation.
Option 1: Actual Dashboard From a Professional Practice Setting
If you choose an actual dashboard from a professional practice setting for your evaluation, be sure to add a brief description of the organization and setting that includes:
The size of the facility that the dashboard is reporting on.
The specific type of care delivery.
The population diversity and ethnicity demographics.
The socioeconomic level of the population served by the organization.
Note: Ensure that your data is Health Insurance Portability and Accountability Act (HIPAA) compliant. Do not use any easily identifiable organization or patient information. NAME THIS HOSPITAL “WAKANDA CLINIC”
Option 2: Hypothetical Dashboard Based on a Professional Practice Setting
If you have a sophisticated understanding of dashboards that are relevant to your own practice, you may also construct a hypothetical dashboard for your evaluation based on that setting. Your hypothetical dashboard must present at least four different metrics, at least two of which must be underperforming the relevant benchmark set forth by a federal, state, or local laws or policies. In addition, be sure to add a brief description of the organization and setting that includes:
The size of the facility that the dashboard is reporting on.
The specific type of care delivery.
The population diversity and ethnicity demographics.
The socioeconomic level of the population served by the organization.
Note: Ensure that your data is HIPAA compliant. Do not use any easily identifiable organization or patient information.
Report Requirements
Structure your report in such a way that it would be easy for a colleague or supervisor to locate the information they need. Be sure to cite relevant local, state, or federal health care laws or policies when evaluating metric performance against prescribed benchmarks. Cite an additional 2–4 credible sources to support your analysis and evaluation of the challenges in meeting the benchmarks, the potential for performance improvement, and your advocacy for ethical action.
Note: The tasks outlined below correspond to grading criteria in the scoring guide.
In your report, be sure to:
1. Evaluates dashboard metrics with regard to benchmarks set by local, state, or federal health care policies or laws, and identifies knowledge gaps, unknowns, missing information, unanswered questions, or areas of uncertainty (where further information could improve the evaluation).
Which metrics are below the mandated benchmarks in the organization? Evaluate weaknesses within the entire set of benchmarks.
What are the local, state, or federal health care laws or policies that set these benchmarks?
2. Analyzes challenges that meeting prescribed benchmarks can pose for a heath care organization or an interprofessional team, and identifies assumptions on which the analysis is based.
What are the specific challenges or opportunities that the organization or interprofessional team might have in meeting the benchmarks? For example, consider:
The strategic direction of the organization/The organization’s mission/Available resources: (Staffing, Operational and capital funding, Physical space)
Support services (any ancillary department that supports a specific care unit in the organization, such as a pharmacy, cleaning services, and dietary services).
Cultural diversity in the organization or Cultural diversity in the community.
Organizational processes and procedures.
How might these challenges be contributing to benchmark underperformance?
3. Evaluate a benchmark underperformance in the organization or interprofessional team that has the potential for greatly improving overall quality or performance. Defends reasoning for selecting this benchmark over another with similar potential for improvement.
Which metric is underperforming its benchmark by the greatest degree?
Which benchmark underperformance is the most widespread throughout the organization or interprofessional team?
Which benchmark affects the greatest number of patients?
Which benchmark affects the greatest number of staff?
How does this underperformance affect the community the organization serves?
Where is the greatest opportunity for improvement in the overall quality or performance of the organization or interpersonal team—and ultimately in patient outcomes?
4.Advocates for ethical action in addressing a benchmark underperformance, directed at an appropriate group of stakeholders, and recommends criteria for evaluating the effectiveness of recommended action.
At which group of stakeholders should your advocacy be directed? Which group could be expected to take the appropriate action to improve the benchmark metric?
What are some ethical actions that the stakeholder group could take that support improved benchmark performance?
Why should the stakeholder group take action?
5.Communicates evaluation and analysis findings and recommendations that are professional, effective, and insightful; the content is clear, logical, and persuasive; and grammar, punctuation, and spelling are without errors.
Ensure that your report is well organized and easy to read.
Write clearly and logically, using correct grammar, punctuation, and mechanics.
Integrate relevant sources to support your arguments, correctly formatting source citations and references using current APA style.
Did you cite relevant local, state, or federal health care laws or policies when discussing the mandated benchmarks?
Did you cite an additional 2–4 credible sources to support your analysis, evaluation, and advocacy?
SUGGESTED RESOURCES. OTHER RESOURCES 2014 -2019
Benchmarking and Performance Measurement Tools
This article discusses best practices in benchmarking to aid organizations in creating a plan.
Krause, J. (2017, July 28). Four questions to ask about healthcare benchmarking. Retrieved from http://www.managedhealthcareexecutive.com/benchmarks/four-questions-ask-about-healthcare-benchmarking
These resources examine performance measurement tools and benchmarking used for health care delivery.
Behrouzi, F., Shaharoun, A. M., & Ma’aram, A. (2014). Applications of the balanced scorecard for strategic management and performance measurement in the health sector. Australian Health Review, 38(2), 208–217.
Johns Hopkins Medicine. (n.d.). Patient safety and quality. Retrieved from http://www.hopkinsmedicine.org/patient_safety_quality_dashboard/understanding_performance_metrics/core_measures.html
National Committee for Quality Assurance. (n.d.). HEDIS and performance measurement. Retrieved from http://www.ncqa.org/hedis-quality-measurement
Performance Benchmarks Challenges and Benefits
This study outlines key barriers to measuring and benchmarking quality of mental health care, describes innovations currently underway worldwide to mitigate barriers and offers recommendations for improving quality of mental health care.
Kilbourne, A. M., Beck, K., Spaeth-Rublee, B., Ramanuj, P., O’Brien, R. W., Tomoyasu, N., & Pincus, H. A. (2018). Measuring and improving the quality of mental health care: A global perspective. World Psychiatry, 17(1), 30–38.
This resource discusses future options and challenges with respect to the Affordable Care Act provisions and requirements.
RAND Corporation. (n.d.). The future of U.S. health care: Replace or revise the Affordable Care Act? Retrieved from https://www.rand.org/health/key-topics/health-policy/in-depth.html
This article explores hospital rankings in the United States and how they provide benefit to organizations and consumers in consideration of the Affordable Care Act.
Huerta, T. R., Hefner, J. L., Ford, E. W., McAlearney, A. S., & Menachemi, N. (2014). Hospital website rankings in the United States: Expanding benchmarks and standards for effective consumer engagement. Journal of Medical Internet Research, 16(2), e64.
This article discusses key practical issues in the development of performance dashboards.
Ghazisaeidi, M., Safdari, R., Torabi, M., Mirzaee, M., Farzi, J. & Goodini, A. (2015). Development of performance dashboards in healthcare sector: Key practical issues. Acta Informatica Medica, 23(5), 317–321.
Health Care Policies, Laws, Legislation, and Metrics
This resource explains current health care policy in the United States.
Oliver, T. R. (Ed.). (2014). Guide to U.S. health and health care policy. Washington, DC: CQ Press.
This article discusses the most significant reforms to the U.S. health care system as provisions and mandates in the Affordable Care Act.
Martin, E. J. (2015). Healthcare policy legislation and administration: Patient Protection and Affordable Care Act of 2010. Journal of Health and Human Services Administration, 37(4), 407–411.
This resource discusses the Medicare Access and CHIP Reauthorization Act (MACRA) current payment pathways for physicians relative to quality measures and benchmarks.
American Medical Association. (n.d.). Quality payment program specifics. Retrieved from https://www.ama-assn.org/practice-management/quality-payment-program-qpp-specifics