You are working as a registered nurse in the local emergency department and your colleague asks you to go out to the waiting room to speak to the family of a young woman who was brought into the emergency department after falling outside the nightclub where she had been celebrating her friend’s new job. The young woman sustained a serious head injury and is presently unconscious and is being prepared for transfer to the intensive care unit. As you approach the family members (who you think are the patient’s brother and sister) and introduce yourself, the family members stand really close to you and poke you on the shoulder. In a really loud voice one of the family member says “What’s going on? We get this late-night phone call saying Brenda has been taken to hospital and then you leave us sitting here for hours not knowing anything! What the hell is going on?” You feel threatened by the family member who has invaded your body space by standing so close over you and poking you in the shoulder. Write a 1200 word essay that draws upon communication frameworks and concepts (for example: communicating in situations of crisis/grief/loss, managing aggression, assertive communication and managing conflict) and analyses the scenario in relation to these concepts.