While the nurse is preparing a scheduled intravenous (IV) medication, the client states that the IV site hurts and refuses to allow the nurse to administer a flush to assess the site. Which intervention should the nurse implement?
A. Apply ice first, then a warm compress to the IV site
B. Discontinue the painful IV after a new IV is inserted
C. Review the medical record for the date of insertion
D. Document that the medication was not administered