Quality Management in Health Care

In the past five years, the quality of health care in America has increased drastically. Legislators, medical institutes, hospitals, and physicians have vigorously joined policy discussions that support improvement of the health care quality. With high competition among medical facilities, patient expectations, and advanced medical sciences, many health care centers are becoming complex organizations. For this reason, they strive to find resources that can satisfy their patients. Total quality management has therefore been a useful system to address hospital problems and assist in improving performance. The system aims at satisfying customers, increasing revenue, reducing cost, and empowering employees. It mainly intends to enhance the quality of services and goods to satisfy customers’ needs. The paper will describe Pennsylvania Hospital with respect to its total quality management and continuous quality improvement in healthcare.Quality Management in Health Care