How do you define quality of care?

Discussion: Quality Programs NURS 4455

Module 2 Discussion

DQ1 How can conflict in the workplace affect the quality of care for the clients? Describe examples and techniques you have seen.

1. How do you define quality of care?

2. What factors can you control, as a manager, for your staff to provide high-quality care (which factors are internal and which are external)?

3. If an organization is deciding between several quality management programs which would you recommend and why?

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Discussion: Quality Programs NURS 4455
Discussion: Quality Programs NURS 4455

BENEFITS OF QUALITY MANAGEMENT SYSTEMS
Implementing a quality management system affects every aspect of an organization’s performance. Benefits of a documented quality management system include:

Meeting the customer’s requirements, which helps to instill confidence in the organization, in turn leading to more customers, more sales, and more repeat business
Meeting the organization’s requirements, which ensures compliance with regulations and provision of products and services in the most cost- and resource-efficient manner, creating room for expansion, growth, and profit
These benefits offer additional advantages, including:

Defining, improving, and controlling processes
Reducing waste
Preventing mistakes
Lowering costs
Facilitating and identifying training opportunities
Engaging staff
Setting organization-wide direction
Communicating a readiness to produce consistent results
ISO 9001:2015 AND OTHER QMS STANDARDS
ISO 9001:2015 is the most recognized and implemented quality management system standard in the world. ISO 9001:2015 specifies the requirements for a QMS that organizations can use to develop their own programs.

Other standards related to quality management systems include the rest of the ISO 9000 series (including ISO 9000 and ISO 9004), the ISO 14000 series (environmental management systems), ISO 13485 (quality management systems for medical devices), ISO 19011 (auditing management systems), and ISO/TS 16949 (quality management systems for automotive-related products).

ELEMENTS AND REQUIREMENTS OF A QMS
Each element of a quality management system helps achieve the overall goals of meeting the customers’ and organization’s requirements. Quality management systems should address an organization’s unique needs; however, the elements all systems have in common include:

The organization’s quality policy and quality objectives
Quality manual
Procedures, instructions, and records
Data management
Internal processes
Customer satisfaction from product quality
Improvement opportunities
Quality analysis