Discuss whether social responsibility, communication, and teamwork are important skills in your current or future workplace.

Employers assume that their graduate employees will have attained certain attributes that contribute to citizenship within the workplace. The Charles Darwin University graduate attributes identify social responsibility, communication, and teamwork as the skills that make up workplace citizenship’.

Discuss whether social responsibility, communication, and teamwork are important skills in your current or future workplace. You should discuss why they are important or not and as part of your evidence, give examples of how they are used.

The two questions for this week’s Learning Reflection below will help you to start thinking about workplace citizenship skills and values in preparation for responding to the essay question.

QUESTIONS

PART A €“ In one paragraph, reflect on the essential components of citizenship in your current or future workplace.

PART B €“ In one paragraph, drawing on the reflection you have provided in Part A, give some specific examples of citizenship skills and values in action in your current or future workplace.

THESE ARE SOME PEOPLES ANWERS

Collapse Commentsfor Learning Reflection 3 Comments: 9 New Add Comment

Access the profile card for user: KATIE-JANE JOANNOU KATIE-JANE JOANNOU said€¦

Monday, 23 March 2015 5:57:14 PM CST

Being equitable, empathic and inclusive are important social responsibility behaviours to enact as an Arts Administrator and will ensure I plan, communicate and work as a good workplace citizen. By engendering these qualities I will have much more success in working across different teams such as with artists, management, other administrators, Minister’s staff and the public. For example, if I’m a socially responsible workplace citizen working with a Filipino artist I will engage in appropriate and professional communication which considers their background and understanding of organisational norms. This models how the organisation wishes to communicate to the Artist and across the workplace. Care and justice, as a result of empathic emotional regulation, are proven to increase and maintain organisational output as well as personal workplace satisfaction and wellbeing. By choosing to use these behaviours at work I can be reasonably sure that I understand the needs of the organisation and my colleagues and how I can personally contribute to maintaining or improving them where necessary.

If I wasn’t a socially responsible workplace citizen I might ignore the fact that the Filipino artist has a background different to mine and choose not to engage communication skills which take into account that English is their second language. I may choose not to use professional and inclusive language or even treat them less professionally. It seems obvious, but by reading the supporting material on this topic I can see how citizenship behaviours modelled to me as a child have really impacted positively on how I respond as an adult. This topic has also shown me that it is important to take time to consider what good citizenship is and how it can help me become more employable and more valued employee.

Access the profile card for user: RENEE LOUISE SALTER RENEE LOUISE SALTER said€¦

Tuesday, 24 March 2015 6:24:39 PM CST

Within the nursing sector, on a day to day basis I am faced with different personalities, cultures and belief systems. It is important to understand that not everyone is the same or look at things similar to myself. Even though I may not have 100% knowledge of this, with good communication skills, eg. ensuring I understand the direction I was given, use positive body language and showing empathy when required, I can work in an environment where everyone feels valued and know that they, along with myself, are an important member of the team. My NUM is Zimbabwean and at times difficult to understand. She is a very patient woman and does not get offended if asked to repeat something. There are also times when she asks staff to repeat something if she has not understood.

Many errors can occur in a hospital if a direction is not understood, such as, medication orders. If my NUM wasn’t as understand or patient, errors like this may occur because I was too shy or nervous about asking for clarification. There are ways and means about how to ask people questions and not appear to be disrespectful or rude and I believe it can be achieved by everyone if empathy is shown and patience is demonstrated.

Access the profile card for user: MICHELLE WRIGHT MICHELLE WRIGHT said€¦

Wednesday, 25 March 2015 8:30:09 AM CST

PART A

I work for the Department of Health, an entity of Northern Territory Health and a government department who share common, public sector values. These common values have been refined further within our department to reflect health specific criteria and provide a good example of citizenship skills and values in a real corporate environment. The essential components of citizenship in NT Health are: we care about people; we are accountable; we are relevant today and will be into the future; we are committed to high quality care; we value our partnerships; and we act with integrity. (Northern Territory Health Strategic Plan 2014-2017). It is the role of NT Health to improve the health and wellbeing of all Territorians and as such, the above components of citizenship underpin the work we do and provide basic, guiding principles for all staff.

PART B

Specifically, NT Health reflects these values in its daily work by providing high level, professional care to patients and clients. The Territory’s hospitals are fully accredited and strive for continuous quality improvement. Services are planned with clear objectives in mind and evaluated to ensure on-going relevance, equity and accountability. NT Health are committed to the on-going training of staff and invest heavily in research to improve indigenous health, with a focus on the tropical environment. NT Health are committed to building partnerships with the non-government sector and provide funding through grants for NGOs to implement services that improve the health and well-being of Territorians. NT Health value their staff by offering flexible work-life balance opportunities; career advancement pathways; funding for further studies; and collaborative work place planning. Staff of NT Health are professional, accountable and strive to perform at their best in, at times, difficult environments.

MELISSA MAREE FITZGERALD said€¦

New

Wednesday, 25 March 2015 11:58:09 AM CST

social responsibility, communication, and teamwork are important skills in the nursing industry as they are the key foundations of an effective role. These skills make the nursing field a successful field. Communication is important in nursing due to the room for errors and how errors are not except able as we are dealing with human life. communication is important, so a system was implemented named SBAR so no room was made for error. This tool has decreased errors and has in fact saved lives. It is used for hand overs, phone orders with doctors, communication between disciplinary teams such as CHIP nurses, dietitians and also physiotherapists. Team work is also important as each individual has a multi step recovery path. These steps can include other teams to be involved such as CHIP, Speech reviews, etc. so team work is a must. Its for the patients best outcome.

If we did not implement social responsibility, communication, teamwork or values, then the percentage of life that we are meant to save, would unfortunately decrease. we would loose more patients to errors. communication is used for important circumstances, including hand overs, medications, doctors instructions, concerns about the patient and the patients state. Team work is used within the nursing for instances such as X-ray, CHIP review, dressing nurses, dieticians, etc. with out these teams, the patient would not receive appropriate care.