Comparison of United Healthcare and Singapore Airlines

Both United Healthcare and Singapore Airlines are focused on quality improvement; therefore, the key strategies selected by these organizations are aimed at introduction of new initiatives to meet the needs of customers. United Healthcare and Singapore Airlines are represented as leaders in their industries. These organizations established standards in their business operations to deal with competition. Both organizations are successful in addressing the cultural issues that may influence the practices like network growth, nurse staffing, resource management, and patient satisfaction. Due to the use of teamwork which can be characterized as proactive and strategic, United Healthcare and Singapore Airlines can easily resolve personal issues, providing stable and culturally responsive working environment. Their team members are aimed at finding innovative and flexible solutions to the emergent problems, which ensure positive results for business growth. Special attention is paid to employee engagement in various business activities and provision of the proper resources to increase productivity and improve services. The key values of United Healthcare are Integrity, Compassion, Relationships, Innovation & Performance. The organization provides massive opportunities for employee professional development through employee training practices and performance assessment. Health Organization Case Study Paper

Singapore Airlines pursues the same goals to maintain a competitive advantage in the market. This organization uses comprehensive recruitment and training programs that address all aspects of service delivery, including “training related to terminology, amenities and food preparation, training for emergency preparedness and response to every potential scenario encountered in the air and on the ground” (NRS-451V Singapore Airlines Case Study, n.d.). These facts means that both organizations are interested in ensuring continued employee development through the use of the comprehensive workforce programs.