Case study (continued)Hans predecessor had opened two repair outlets within walking distance of busy railwayoutlets.

Case study (continued)Hans predecessor had opened two repair outlets within walking distance of busy railwayoutlets. These are currently losing money and the owner wants to close them down. Hans is surethat they could perform much better. Hans schedules a meeting with Joe, the repair supervisor,to get his view on the situation. Joe says that he could turn the business around if he was able toprovide what his customers wanted.5. How might Hans collect feedback from the repair customers? Write a research plan for Hans,including the questions he should ask and the methods for collecting it.6. Develop a customer service plan to help Hans meet the needs of repair customers. Makesome assumptions about the demographics of the target customer and what they wantfrom a bike repair shop. Include these assumptions in the plan.7. What resources might Hans require to deliver the recommendations in the customer serviceplan? How should he secure these resources?