Assignment: Health Care Launder Care
Assignment: Health Care Launder Care
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Assignment: Health Care Launder Care

HealthCareLaunderCare (HCLC) is a company that specializes in picking up, cleaning, and delivering all the laundry for health care providers, especially hospitals, nursing homes, and assisted-care facilities. Basically, these health care providers have outsourced their laundry operations to HCLC. In this very competitive business, a typical contract between HCLC and a health care provider is only two years, and HCLC experiences a contract non-renewal rate of 10%. Most non-renewals occur because of dissatisfaction with service costs and especially quality (e.g., surgical garb that is not completely sterilized).
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Source: Heneman, H. G. I., & Judge, T. A. (2009: 717-8). Staffing Organizations (6th ed.). Middleton, WI: McGraw-Hill Irwin. Managerial Turnover at HCLC: A Problem? HealthCareLaunderCare (HCLC) is a company that specializes in picking up, cleaning, and delivering all the laundry for health care providers, especially hospitals, nursing homes, and assisted-care facilities. Basically, these health care providers have outsourced their laundry operations to HCLC. In this very competitive business, a typical contract between HCLC and a health care provider is only two years, and HCLC experiences a contract non-renewal rate of 10%. Most non-renewals occur because of dissatisfaction with service costs and especially quality (e.g., surgical garb that is not completely sterilized). HCLC has 20 laundry facilities throughout the country, mostly in large metropolitan areas. Each laundry facility is headed by a site manager, and there are unit supervisors for the intake, washing, drying, inspection and repair, and delivery areas. An average of 100 nonexempt employees is employed at each site. Operation of a facility is technologically sophisticated and very health and safety sensitive. In the intake area, for example, employees wear protective clothing, gloves, and eyewear because of all the blood, tissue, and germs on laundry that comes in. The washing area is composed of huge washers in 35- foot stainless steel tunnels with screws that move the laundry through various wash cycles. Workers in this area are exposed to high temperatures and must be proficient in operation of the computer control systems. Laundry is lifted out of the tunnels by robots and moved to the drying room area, where it is dried, ironed, and folded by machines tended by employees. In the inspection and repair area, quality inspection and assurance occurs. Laundry is inspected for germs and pinholes (in the case of surgical garb – pinholes could allow blood and fluids to…

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