What is the purpose of a balanced scorecard?

Course Outcome

HS450-1: Assess the impact of leadership, mission, vision, ethics and culture on the foundation for strategic planning

Unit Outcomes

• Define the relationship between visionary leadership, emotional intelligence, and employee motivation.

• Examine the concepts of ethics and cultural diversity for effective leadership in strategic management.

PC-4.3: Apply concepts of multiculturalism and diversity to become a change agent.
Instructions

Assessing and improving employee motivation are essential for effective strategic management. These skills can promote improved job satisfaction and overall productivity for successful outcomes in strategic planning for healthcare organizations. In order to properly assess motivation and satisfaction, a leader must be able to understand the needs and interpret the emotions of employees from diverse cultural backgrounds. This is referred to as emotional intelligence, which involves a sensitivity to and understanding of human expressions. (Human expressions can include facial expressions, body language, verbal communication, etc.)

Conduct searches in the Kaplan Library (http://library.kaplan.edu/onlinelibrary) for journal articles that address the topics of emotional intelligence (EI) and leadership. Then, go to the internet and conduct a search for “free emotional intelligence test.”
After completing your EI test, answer the following questions:
1. How does EI differ from traditional conceptions of intelligence?
2. After completing the emotional intelligence test, do you think that emotional intelligence can be “learned?” Do you see value in focusing on working to increase your emotional intelligence? Why or why not? (To answer this question, apply the findings from your EI self-evaluation.)

3. Is there a relationship between EI and leadership, between EI and motivation? How would you define those relationships?
4. Have you worked for a manager that you think exhibited a high degree of EI? Conversely, have you worked for a manager that exhibited a low level of EI? What was the impact of this manager(s) on your own motivation, productivity, and job satisfaction? Do you think the manager’s EI was beneficial when interacting with employees from culturally diverse backgrounds? Provide specific examples to explain the effects on cultural diversity in the workplace.
Unit 2: Assessing Operational Needs in the Health Care Setting – Discussion

Topic: Integrated Practice and Balanced Scorecard
Answer all of the following questions:
1. The evidence suggests that integrated physician practices use more evidenced-based care processes, provide more preventive health services, and offer more health promotion programs for the populations they serve than non-integrated practices. Medical groups involve physicians practicing exclusively as either salaried employees of the group or as partners. What are some reasons why these integrated practices may or may not be the most efficient ways to practice medicine considering the challenges facing health care organizations in the 21st Century?
2. What is the purpose of a balanced scorecard? How is the balanced scorecard used to lead and manage an organization?
3. How can the balanced scorecard be linked to organizational effectiveness as well as individual performance evaluation?