MHA-FPX 5066 HIM Technology Support Plan

MHA-FPX 5066 HIM Technology Support Plan

Write a 3-5 page executive summary that outlines a comprehensive plan for go-live and ongoing support for a major upgrade of a hospital’s EHR and other HIM systems.

Introduction

Note: Each assessment in this course is supported by the work you have completed in previous assessments. Therefore, complete the assessments in the order in which they are presented.

In today’s complex and demanding health care workplaces, effective end-user support systems must be in place to ensure that HIM systems enhance job performance and do not adversely affect the functions of key personnel.

This assessment provides an opportunity for you to apply your knowledge of end-user support best practices in outlining a comprehensive plan for go-live and ongoing support for a major upgrade of EHR and other HIM systems.

Overview and Preparation

Note: Complete the assessments in this course in the order they are presented.

Before you begin writing your executive summary, be sure to complete the following Vila Health simulation. You will use the information from this activity, as well as information from the resources provided for this assessment and gathered from your own research, to complete the assessment.

Vila Health: HIM Technology Support Plan.
In this simulation, you will use information gained from interviewing hospital staff to outline a comprehensive support plan for go-live and ongoing support.

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MHA-FPX 5066 HIM Technology Support Plan
MHA-FPX 5066 HIM Technology Support Plan

Note: Remember that you can submit all, or a portion of, your draft to Smarthinking Tutoring for feedback, before you submit the final version for this assessment. If you plan on using this free service, be mindful of the turnaround time of 24–48 hours for receiving feedback.

Requirements

Using the Executive Summary Template [DOCX], write an executive summary that outlines a comprehensive plan for go-live and ongoing support for a major upgrade of a hospital’s EHR and other HIM systems.

The requirements for your executive summary, outlined below, correspond to the grading criteria in the scoring guide. Be sure you address each criterion at minimum. You may also want to read the HIM Technology Support Plan Scoring Guide to better understand how each criterion will be assessed.

Describe the concept of go-live for HIM technology.
Identify the HIM technology workflow support needs at Vila Health.
Recommend organizational change management techniques for supporting the implementation of new health HIM systems or upgrades.
What evidence do you have to support your recommendations?
Develop procedures that address downtime for the HIM systems at Vila Health.
What evidence do you have that informs your procedures?
Explain how the downtime procedures minimize organizational risk and maintain uninterrupted patient safety and clinical operations.
What evidence do you have to support your assertions and conclusions?
Provide your best practice recommendations for designing a comprehensive go-live and ongoing support plan for Vila Health.
What evidence do you have to support your recommendations?
Write clearly and concisely in a logically coherent and appropriate form and style.
Write with a specific purpose and audience in mind.
Organize and structure your writing coherently.
Adhere to scholarly and disciplinary writing standards and APA formatting requirements.
Adhere to the accepted rules of grammar and mechanics.
Proofread your writing to minimize errors that could distract readers and make it more difficult for them to focus on the substance of your assessment.
Additional Requirements

Your assessment should also meet the following requirements:

Template: Use the Executive Summary Template [DOCX]. Include an APA-formatted references page.
Length: Your executive summary should comprise 3–5 pages of content plus a references page.
References: Cite at least two current (within the past five years) peer-reviewed or evidence-based sources to support your executive summary.

Portfolio Prompt: You may choose to save your executive summary to your ePortfolio.

Competencies Measured

By successfully completing this assessment, you will demonstrate your proficiency in the following course competencies and assessment criteria:

Competency 1: Analyze workflow best practices related to health care technology.
Identify HIM technology workflow support needs in an organization.
Competency 2: Employ organizational change-management techniques in support of health information system implementation, go-live support, and optimization.
Describe the concept of go-live for HIM systems.
Recommend organizational change-management techniques for supporting the implementation of new HIM technology or upgrades.
Competency 4: Develop system and personnel downtime procedures that minimize organizational risk and maintain uninterrupted patient safety and clinical operations.
Develop procedures that address HIM system downtime.
Explain how downtime procedures minimize organizational risk and maintain uninterrupted patient safety and clinical operations.
Recommend a best practice approach to designing a comprehensive, ongoing HIM technology support plan.
Competency 6: Communicate effectively with diverse audiences, in an appropriate form and style, consistent with applicable organizational, professional, and scholarly standards.
Organize content so ideas flow logically with smooth transitions.
Apply APA style and formatting to scholarly writing.
HIM Technology Support Plan Scoring Guide
CRITERIA NON-PERFORMANCE BASIC PROFICIENT DISTINGUISHED
Describe the concept of go-live for HIM systems. Does not define the term go-live. Defines the term go-live. Describes the concept of go-live for HIM systems. Clearly and concisely articulates the key aspects of the go-live concept for HIM systems.
Identify HIM technology workflow support needs in an organization. Does not identify HIM technology workflow support needs in an organization. Identifies unsubstantiated HIM technology workflow support needs in an organization. Identifies HIM technology workflow support needs in an organization. Identifies HIM technology workflow support needs in an organization. Draws logical conclusions from an accurate and perceptive needs analysis.
Recommend organizational change-management techniques for supporting the implementation of new HIM technology or upgrades. Does not recommend organizational change-management techniques for supporting the implementation of new HIM technology or upgrades. Recommends ineffective or inappropriate organizational change-management techniques for supporting the implementation of new HIM technology or upgrades. Recommends organizational change-management techniques for supporting the implementation of new HIM technology or upgrades. Recommends organizational change-management techniques for supporting the implementation of new HIM technology or upgrades that ensure all stakeholders are well informed, engaged, and supportive of the change. Recommendations are well supported by credible scholarly or professional sources.
Develop procedures that address HIM system downtime. Does not develop procedures that address HIM system downtime. Develops HIM system downtime procedures that are unclear or missing key elements. Develops procedures that address HIM system downtime. Develops best practice procedures that address HIM system downtime, effectively mitigate risks, and are well supported by credible scholarly or professional sources.
Explain how downtime procedures minimize organizational risk and maintain uninterrupted patient safety and clinical operations. Does not explain how downtime procedures minimize organizational risk and maintain uninterrupted patient safety and clinical operations. Provides a vague or incomplete explanation of how downtime procedures minimize organizational risk and maintain uninterrupted patient safety and clinical operations. Explains how downtime procedures minimize organizational risk and maintain uninterrupted patient safety and clinical operations. Explains how downtime procedures minimize organizational risk and maintain uninterrupted patient safety and clinical operations. Clearly articulates the inherent challenges and opportunities and draws logical conclusions well supported by credible scholarly or professional sources.
Recommend a best practice approach to designing a comprehensive, ongoing HIM technology support plan. Does not recommend an approach to designing a comprehensive, ongoing HIM technology support plan. Recommends an approach to designing a comprehensive, ongoing HIM technology support plan. Recommends a best practice approach to designing a comprehensive, ongoing HIM technology support plan. Recommends a best practice approach to designing a comprehensive, ongoing HIM technology support plan that is well supported by relevant and credible scholarly or professional sources.
Organize content so ideas flow logically with smooth transitions. Does not organize content for ideas to flow logically with smooth transitions. Organizes content with some logical flow and smooth transitions. Organizes content so ideas flow logically with smooth transitions. Organizes content so clarity is enhanced and all ideas flow logically with smooth transitions.
Apply APA style and formatting to scholarly writing. Does not apply APA style and formatting to scholarly writing. Applies APA style and formatting to scholarly writing incorrectly and/or inconsistently, detracting noticeably from good scholarship. Applies APA style and formatting to scholarly writing. Applies APA style and formatting to scholarly writing. Exhibits strict and nearly flawless adherence to stylistic conventions, document structure, and source attributions.