HA4300D – Healthcare Management and Supervision

Assignment 10: Dealing with Negative Attitudes

Directions

Read the “When Jennifer Turned Grouchy” case study in Chapter 20, pages 304.

.In one to two pages, develop a tentative approach to the problem presented by the grouchy receptionist.

.Make sure to provide reasonable opportunity for correction of behavior and to account for: (a) possible ways to help the employee with her problem, (b) the necessarily progressive nature of any disciplinary actions contemplated, and (c) the needs of the department and its customers.

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