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Understanding the organizations mission and conducting job analysis

Question 1The two main steps to the prerequisites phase of performance management are:A.Understanding the organizations mission and conducting job analysisB.Developing the organizations mission and conducting job analysisC.Conducting job analysis and writing a development planD.Understanding the organizations mission and writing a development plan2 points Question 2Performance execution is linked to ________ and _________.A.Prerequisites; performance planningB.Performance planning; performance reviewC.Performance planning; performance assessmentD.Performance assessment; performance review2 points Question 3Self-ratings of performance are important because they do all of the following EXCEPT:A.Emphasize discrepancies between employees and supervisors views of performanceB.Reduce employee defensiveness during an appraisal meetingC.Decrease employee satisfaction with the performance management systemD.Increase employee ownership and commitment to the programs2 points Question 4Methods of conducting a job analysis include all of these EXCEPT:A.Reading textbooksB.Observation of employees in actionC.Off-the-shelf questionnairesD.Interviews with employees2 points Question 5In the performance planning stage, the term results refers to what?A.Customer reactionsB.Ratings that result from performanceC.Customer complaints resulting from performanceD.Outcomes an employee must produce2 points Question 6The main goal of the strategic planning process is:A.To write the mission statement to provide direction to the organization.B.To allocate resources to provide the organization with a competitive advantage.C.To form the foundation for the performance management process.D.None of the above.2 points Question 7Which of the following choices must be made when designing a performance management system?A.Behavioral criteria vs. results criteriaB.Low employee participation vs. high employee participationC.Short-term criteria vs. long-term criteriaD.All of the above2 points Question 8The process of describing the organizations destination, assessing barriers that stand in the way of that destination, and selecting approaches for moving forward is called ___________.A.Organizational planningB.Strategic planningC.Business planningD.Successful planning2 points Question 9In order to ensure that strategy cascades down the organization and leads to concrete actions, which of the following must be done?A.A conscious effort must be made to link the strategic plan with individual performance.B.Company executives must mandate that employees follow the plan.C.Employees must be involved in making the planD.Supervisors must be able to evaluate how well and employee is following the plan.2 points Question 10Descriptions of game plans, or how to procedures to reach the stated objectives, are called __________.A.GoalsB.Strategic plansC.StrategiesD.Game plans