What kind of impact might the receptionist’s personality have on the doctor’s patients?

300-500 words APA 6 format, in-text citation, Use at least two (2) scholarly references to substantiate your work. Please provide a copy of all references used.

Assignment Details:

As many unique personalities come together within an organization, the processes and daily work within the organization can be impacted by the attitudes of the organization’s members. Think of a receptionist at a doctor’s office. When you enter the office, you find the receptionist smiling and offering to help patients with their questions. Their communication style is in a happy tone. You see their coworkers thanking the receptionist for helping other members of the team.

What kind of impact might the receptionist’s personality have on the doctor’s patients?
How might the receptionist’s personality and attitude affect their job performance and decision-making skills?
What else could the receptionist do to help improve the doctor’s office?