What factors may be contributing to the urinary incontinence?

What factors may be contributing to the urinary incontinence?

The nurse working at the senior center notices Mrs. Jones, a 78-year-old, crying. The nurse approaches Mrs. Jones and asks if she needs help. Mrs. Jones states “I am so embarrassed. I had another accident and my pants are all wet. It’s like I’m a baby. I never should have come to the senior center.”

  1. What factors may be contributing to the urinary incontinence?
  2. How should the nurse respond to Mrs. Jones?