Communication is the way of communicating to give information to a person or a machine. In this piece, it will include the types of communication needed for people to give information to another person, or even to inform them of things that are important. As well as communication needed in care setting, barriers to communication, different forms of communication, effective communication and legislation in communication. Theories of Communication in Healthcare Essay
There are a few key issues within communication would be the lack of communication in important moments, such as multi agency work. Multi agency work is when lots of different groups of people come together from lots of different professions, such as health, police, social services and education. They come together so that they can work out how to help an individual in a situation, normally a child or children. Multi-agency working was brought together after case involving a child went badly wrong because professionals weren’t relaying info ration to one another and therefore, no information was getting through to other professionals in these cases. This would show that the communication they were using was not affective and was not working, so therefore they needed to change their ways on how they communicated and therefore come up with a better way that is more effective. This is also when the Children’s Act 2004 came into place. The Children’s act 2004 is ‘improve and integrate children’s services, promote early intervention, provide strong leadership and bring together different professionals in multi-disciplinary teams in order achieve positive outcomes for children and young people and their families.’Theories of Communication in Healthcare Essay
Another key issue in communication is confidentiality. Confidentiality is the protection of personal information, which would be a healthcare professional keeping a patient records between them and their colleagues and not telling the patients information to anyone outside the work place or anyone unnecessarily. This information that is discussed is private to the patient and they put their trust in the healthcare professional to not tell anyone that doesn’t need to know.
Confidentiality ensures that individuals’ information is handled in the correct way, otherwise this could cause distress to an individual. It is also crucial for someone to keep another person’s information private because, you never know what is going on with their home life, if information is not handled correctly or sorted out correctly, things might be missed, such as identifying that someone is being abused. This is also another big reason why confidentiality is very important. Information not being used correctly could endanger someone, such as if the individual’s abuser was notified that the individual had gone to see someone and then the professional had told the abuser (breaking confidentiality) there could be bad very consequences for the individual.Theories of Communication in Healthcare Essay
Confidentiality is also used outside the care setting, its used in schools. This is mostly used in ways such as school pickups and keeping children’s private information safe. School staff would normally do this by getting conformation from the parents on who is picking up their child and sometimes must give a password to a member of staff, set by the parent/ parents. This can also be done by the parent ringing the school to let them know who is picking up their child, but the password would still be in place. The school would keep a child’s information safe by many ways. Such as, in a locked cabinet, on a secure computer with passwords, or a filing cabinet locket by key.