HA4300D – Healthcare Management and Supervision
Assignment 10: Dealing with Negative Attitudes
Read the “When Jennifer Turned Grouchy” case study in Chapter 20, pages 304.
.In one to two pages, develop a tentative approach to the problem presented by the grouchy receptionist.
.Make sure to provide reasonable opportunity for correction of behavior and to account for: (a) possible ways to help the employee with her problem, (b) the necessarily progressive nature of any disciplinary actions contemplated, and (c) the needs of the department and its customers.
Umiker’s Management Skills for the New Health Care Supervisor—Vitalsource Bookselfemail@example.com-Password-#magicMAN61