Discuss the role of consumer satisfaction in quality improvement.

he purpose of this assignment is to examine how publicly reported data influence internal quality improvement initiatives.

Identify a specific health care organization of your choice. Review its Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores and Hospital Acquired Infections (HAIs) reports.

In a 1,250-1,500-word paper, discuss your findings on the HCAHPS scores and HAIs for the health care organization you selected. Include the following in your paper:

Describe the health care organization you have selected.

Discuss the role of HCAHPS and HAIs in creating quality indicators and how they contribute to the quality improvement process.

Discuss how the HCAHPS and HAIs data of your selected organization compare to national benchmarks.

Discuss the role of consumer satisfaction in quality improvement.

Describe the intent and outcomes of public reporting.

Discuss what actions leadership could take at your selected organization based on the reported HCAHPS and HAIs data.

This assignment requires four to six scholarly resources.

Prepare this assignment according to the guidelines found in the APA Style Guide, located in the Student Success Center.

This assignment uses a rubric. Please review the rubric prior to beginning the assignment to become familiar with the expectations for successful completion.

You are required to submit this assignment to LopesWrite. A link to the LopesWrite Technical Support Articles is located in Class Resources if you need assistance.

Rubric

A description of the selected health care organization is thorough.

A discussion of the role of HCAHPS and HAIs in creating quality indicators and how they contribute to the quality improvement process is thorough.

A discussion of how the HCAHPS and HAIs data of the selected organization compare to national benchmarks is thorough.

A discussion of the role of consumer satisfaction in quality improvement is thorough.

A description of the intent and outcomes of public reporting is thorough.

A discussion of the actions that leadership could take at the selected organization based on the reported HCAPHS and HAIs data is thorough.