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Communication Situation Analysis

Question Description
3050-1

Write an analysis of a communication situation you have recently experienced within your workplace, using a specified model or theory.

Applying communication models is more straightforward the fewer the number of individuals involved in a communication. Analyzing an interaction you have had yourself is the foundation upon which your understanding and insight into the communication approaches within all sizes of organizations begins.

Competency 2: Analyze the interrelationships of communication within organizational systems.By successfully completing this assessment, you will demonstrate your proficiency in the following course competencies and assessment criteria:

Identify the source and the receiver.
Compare the intended and actual effects of the message.
Assess whether a shared meaning or shared reality was constructed.
Competency 3: Communicate effectively.
Describe the message and its function.
Explain how the message was encoded and decoded.
Explain how a channel or channels are used to transmit a message.
Describe the type(s) of noise experienced.Communication Situation Analysis
Communication appears to be a rather straightforward topic to many people. Hence, we may never be exposed to any formal communication training before we enter the workforce or an institution of higher education. Does this mean that it really is that simple? You probably agree that this is not the case.The smallest number of individuals involved in communication is, in fact, one—yourself! The next level of complexity involves two individuals, such as the communication that occurs in a personal relationship. Even though applying communication models is more straightforward with fewer the number of individuals involved, that does not necessarily mean it is easy or simple.

As we add more and more individuals and create business models and organizational structures, communication becomes quite complicated. This course provides insight into the communication approaches within all sizes of organizations and supplies tools for approaching these as effectively as possible, regardless of the number of individuals involved.
COMMUNICATION MODELS
Early models of communication often looked at the topic from a standpoint of mechanical output and electronic transmission. Later, more people-oriented models were developed, but most still consist at their core of the basic four elements of communication:
Sender.
Receiver.
Message.
Channel.
That is, communication takes place between a sender and a receiver. A message is sent from the sender to a receiver via a channel. A message is sent in an environment that may present barriers to successful transmission. Sometimes, there is noise in the system. Sometimes, feedback is returned to the sender.
SHARED REALITY
For communication to be considered successful, the message must be received, but additionally, a shared reality must be created. Consider how the concept of shared reality relates to organizations, especially as a way of assessing whether a particular communication event was successful.Suggested Resource
s
The following optional resources are provided to support you in completing the assessment or to provide a helpful context. For additional resources, refer to the Research Resources and Supplemental Resources in the left navigation menu of your courseroom.
Suggested Resources
The following optional resources are provided to support you in completing the assessment or to provide a helpful context. For additional resources, refer to the Research Resources and Supplemental Resources in the left navigation menu of your courseroom.
Library Resources
The following e-books or articles from the Capella University Library are linked directly in this course:
Rayudu, C. S. (2010). Communication. Mumbai, IND: Global Media.Communication Situation Analysis
This e-book describes David Berlo’s model of communication as well as the Shannon and Weaver information processing model.
Hindle, T. (2008). Guide to management ideas and gurus. London, GBR: Profile Books/The Economist.
This e-book addresses a broad range of management topics, including key issues addressed in this course. It is a helpful resource to reference throughout the course.

COURSE LIBRARY GUIDE
A Capella University library guide has been created specifically for your use in this course. You are encouraged to refer to the resources in the BUS-FP3050 – Fundamentals of Organizational Communication Library Guide to help direct your research.
Bookstore Resources
The resources listed below are relevant to the topics and assessments in this course and are not required. Unless noted otherwise, these materials are available for purchase from the Capella University Bookstore. When searching the bookstore, be sure to look for the Course ID with the specific –FP (FlexPath) course designation.
Shockley-Zalabak, P. S. (2015). Fundamentals of organizational communication: Knowledge, sensitivity, skills, values (9th ed.). Upper Saddle River, NJ: Pearson.
Understanding the human communication process will be extremely important throughout your career. This assessment provides a framework for you to analyze this process in the context of a specific situation you are familiar with. As you take on additional responsibility in your career (particularly in managerial roles), you might be faced with situations where organizational communications don’t seem to be working, or where you perceive it’s particularly critical that it work optimally. In those future situations, you can reference this framework and analysis, and apply it to help achieve organizational effectiveness and success.Complete the following:
Choose a communication situation you recently experienced within your workplace or another organization with which you are affiliated.
Use the materials provided in the Resources or other resources from the Capella library or the Internet to research David Berlo’s model of communication or the information theory of human communication process as described by Shannon and Weaver to use as starting points to analyze the communication situation you experienced.
Summarize your experience and write an analysis that includes the following:
Identify the source (sender or transmitter) and the receiver (destination) in the situation and relate them to the overall communication situation.
Describe the message (including symbols, words, and ideas used to convey meaning), and what type of message function it was serving.
Explain how the message was encoded and explain the relationship to construction of shared meaning.
Explain how a channel or channels were used to transmit the message and explain the relationship to construction of shared meaning.
Describe the type of noise that was experienced and describe its impact on the meaning of the message. You may wish to review the materials in the Resources for a description of noise in a communication situation, since noise is more than auditory sounds.
Compare the intended effect to the actual effect of the message and explain its relationship to the creation of shared meaning. In other words, what did the sender hope would be understood and what did the receivers actually understand?
Assess whether a shared meaning or shared reality was constructed and explain its relationship to other human communication process concepts. For example, even if a message is understood, the sender and receiver may not be in agreement. If a shared meaning was not reached, what needed to change?
ADDITIONAL REQUIREMENTS
Your summary analysis should be well organized and written in clear, succinct language. Follow APA rules for attributing sources that support your analysis and conclusions.Academic Integrity and APA FormattingAs a reminder related to using APA rules to ensure academic honesty:
When using a direct quote (using exact or nearly exact wording), you must enclose the quoted wording in quotation marks, immediately followed by an in-text citation. The source must then be listed in your references page.
When paraphrasing (using your own words to describe a non-original idea), the paraphrased idea must be immediately followed by an in-text citation and the source must be listed in your references page.

You must proofread your paper. But do not strictly rely on your computer’s spell-checker and grammar-checker; failure to do so indicates a lack of effort on your part and you can expect your grade to suffer accordingly. Papers with numerous misspelled words and grammatical mistakes will be penalized. Read over your paper – in silence and then aloud – before handing it in and make corrections as necessary. Often it is advantageous to have a friend proofread your paper for obvious errors. Handwritten corrections are preferable to uncorrected mistakes.Communication Situation Analysis

Use a standard 10 to 12 point (10 to 12 characters per inch) typeface. Smaller or compressed type and papers with small margins or single-spacing are hard to read. It is better to let your essay run over the recommended number of pages than to try to compress it into fewer pages.

Likewise, large type, large margins, large indentations, triple-spacing, increased leading (space between lines), increased kerning (space between letters), and any other such attempts at “padding” to increase the length of a paper are unacceptable, wasteful of trees, and will not fool your professor.

The paper must be neatly formatted, double-spaced with a one-inch margin on the top, bottom, and sides of each page. When submitting hard copy, be sure to use white paper and print out using dark ink. If it is hard to read your essay, it will also be hard to follow your argument.

ADDITIONAL INSTRUCTIONS FOR THE CLASS

Discussion Questions (DQ)

Initial responses to the DQ should address all components of the questions asked, include a minimum of one scholarly source, and be at least 250 words.
Successful responses are substantive (i.e., add something new to the discussion, engage others in the discussion, well-developed idea) and include at least one scholarly source.
One or two sentence responses, simple statements of agreement or “good post,” and responses that are off-topic will not count as substantive. Substantive responses should be at least 150 words.
I encourage you to incorporate the readings from the week (as applicable) into your responses.
Weekly Participation

Your initial responses to the mandatory DQ do not count toward participation and are graded separately.
In addition to the DQ responses, you must post at least one reply to peers (or me) on three separate days, for a total of three replies.
Participation posts do not require a scholarly source/citation (unless you cite someone else’s work).
Part of your weekly participation includes viewing the weekly announcement and attesting to watching it in the comments. These announcements are made to ensure you understand everything that is due during the week.
APA Format and Writing Quality

Familiarize yourself with APA format and practice using it correctly. It is used for most writing assignments for your degree. Visit the Writing Center in the Student Success Center, under the Resources tab in LoudCloud for APA paper templates, citation examples, tips, etc. Points will be deducted for poor use of APA format or absence of APA format (if required).
Cite all sources of information! When in doubt, cite the source. Paraphrasing also requires a citation.
I highly recommend using the APA Publication Manual, 6th edition.
Use of Direct Quotes

I discourage overutilization of direct quotes in DQs and assignments at the Masters’ level and deduct points accordingly.
As Masters’ level students, it is important that you be able to critically analyze and interpret information from journal articles and other resources. Simply restating someone else’s words does not demonstrate an understanding of the content or critical analysis of the content.
It is best to paraphrase content and cite your source.
LopesWrite Policy

For assignments that need to be submitted to LopesWrite, please be sure you have received your report and Similarity Index (SI) percentage BEFORE you do a “final submit” to me.
Once you have received your report, please review it. This report will show you grammatical, punctuation, and spelling errors that can easily be fixed. Take the extra few minutes to review instead of getting counted off for these mistakes.
Review your similarities. Did you forget to cite something? Did you not paraphrase well enough? Is your paper made up of someone else’s thoughts more than your own?
Visit the Writing Center in the Student Success Center, under the Resources tab in LoudCloud for tips on improving your paper and SI score.
Late Policy

The university’s policy on late assignments is 10% penalty PER DAY LATE. This also applies to late DQ replies.
Please communicate with me if you anticipate having to submit an assignment late. I am happy to be flexible, with advance notice. We may be able to work out an extension based on extenuating circumstances.
If you do not communicate with me before submitting an assignment late, the GCU late policy will be in effect.
I do not accept assignments that are two or more weeks late unless we have worked out an extension.
As per policy, no assignments are accepted after the last day of class. Any assignment submitted after midnight on the last day of class will not be accepted for grading.
Communication

Communication is so very important. There are multiple ways to communicate with me:
Questions to Instructor Forum: This is a great place to ask course content or assignment questions. If you have a question, there is a good chance one of your peers does as well. This is a public forum for the class.
Individual Forum: This is a private forum to ask me questions or send me messages. This will be checked at least once every 24 hours.