Assignment: Construct Development and Scale Creation

Assignment: Construct Development Creation

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Assignment: Construct Development and Scale Creation

Choose a construct you would like to measure. Create an operational definition of your construct using at least three peer-reviewed journal articles as references. Select and list five items used to sample the domain. Select the method of scaling appropriate for the domain. Justify why you selected the scaling method you did. Format the items into an instrument with which you would query respondents. Justify whether this is an interview or self-report instrument. Part II: Analysis and Justification Write a 1,500- to 1,750-word analysis of how you developed your instrument. •Describe how you would norm this instrument and which reliability measures you would use. •Discuss how many people you would give it to. •Describe the characteristics that your respondents would have. •Explain to whom the instrument would be generalized. •Describe how you would establish validity. •Describe the methods you used for item selection. •Discuss whether or not cut-off scores would be established. •Explain how item selection will be evaluated.

usiness process efficiency determines process performance. Prior literature identifies different efficiency parameters for business processes, where process time plays a vital role in determining process performance and efficiency. Flied and Kevin(2004) identify service process efficiency as an important area of business process management. Information management, factor combination management, and property rights management are three important factors in managing service efficiency. Information management involves improving the flow of information between the customer and the service provider at an affordable cost. Information management also refers to better interpersonal and interdepartmental interactions that guarantee a steady flow of information. Factor combinations lead to efficiency by meeting customer needs in a timely manner and at an affordable cost. Well-defined property rights are crucial for determining service efficiency.
Method

Prior literature on business processes identifies seven key dimensions and conceptual domains of business process efficiency. The first dimension, paperwork, refers to the amount of manual filing work and other tasks involved in the business processes. The second dimension, people, refers to the number of people involved at various activities of business processes. The third factor, duplications, refers to similar repeated efforts while performing the business process activities. The fourth dimension, approvals, measures the level of approvals and authorization involved at different stages. The fifth dimension, cost, refers to the cost incurred by different activities during a process. Inefficient processes are costly. The sixth dimension, time, refers to time taken by processes to deliver desired output to customers. Inefficient processes cause unusual delays. The seventh and last core dimension, IT use, refers to technology that automates business processes.